Reference

Terms & Conditions for capital33

capital33 Terms & Conditions set the rules for opening an account, using the lobby and requesting wallet or bank transactions.

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capital33 Terms & Conditions for capital33
CLAUSE HELP

Where To Ask About Terms

A clear contact route matters when a policy clause affects your account or wallet status.

Policy questions Send the section name and your question through support chat. We will point you to the relevant Terms & Conditions wording and explain the account step that follows, whether your concern involves phone verification, login access or a restriction under local law.
Wallet clarification If DANA, OVO, GoPay or QRIS status does not match your account record, provide the displayed reference and time of the request. We can check the policy path while keeping your password, PIN and complete wallet credentials private.
Change requests For a correction to your account details or a request about stored policy records, contact support from the signed-in account. Include the requested change and a reason so we can verify ownership before discussing personal data or access rights.
ACCOUNT SAFEGUARDS

How We Apply These Rules

Our policy process is designed around the account actions you can check yourself: phone verification before access, a private password, a visible wallet status and a support route for corrections.

Account data

We handle registration details, phone verification records and transaction references for account operation, security checks and support replies. You should keep your contact details accurate so a policy notice or ownership check reaches the correct account holder.

Cookies

Cookies may remember a session choice or help us understand which policy pages are opened. You can manage browser cookie settings, but disabling some cookies may require you to repeat login or account steps on your device.

Login security

Your password and phone access are part of the account conditions. Do not share them in support chat. If a sign-in seems unusual, change the password through the account path and contact us with the affected device details.

Payment records

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference helps us match a request to your account. We use the reference for status checks and policy handling, not as a reason to request your private PIN.

Record retention

We retain account and policy-related records for as long as needed to operate the account, resolve disputes, protect against misuse or meet applicable legal duties. A request to remove data may be limited by those duties.

Policy changes

When wording changes, we publish the revised Terms & Conditions with its effective point where required. You can ask support which version applied to an account action and request help understanding a changed clause.

Terms & Conditions Questions

These answers address the account questions we expect you to ask before opening access or using a wallet instruction. They summarise the published Terms & Conditions rather than replacing them. If your situation involves a restricted region, a disputed payment reference or a personal-data request, contact support from your account so we can check the specific record and apply the current wording.

You can open the Terms & Conditions page from the account or policy menu before completing account use. We keep the current wording available for checking account steps, phone verification, wallet instructions, security duties and changes that may affect access.

Enter accurate personal details, create private login credentials and complete phone verification before account access. You must also use payment details that belong to you. If eligibility is restricted in your area, access depends on local law.

Yes. The Terms & Conditions cover the instructions and account checks connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account requests. Follow the reference and status steps shown in your account, and contact support if a record does not match.

You can request a correction through support chat from the signed-in account. State which detail is wrong and what it should say. We may verify ownership before making a change, especially when the request affects phone access or payment records.

Cookies may support session continuity, login preferences or page-use measurement. Your browser settings control many cookie choices, although disabling them may cause repeated sign-in steps. The policy page explains the relevant use, and support can clarify a cookie question.

We retain records for the period needed to operate the account, check security, answer disputes and meet applicable legal duties. A deletion request may therefore have limits. Contact support with the record concerned, and we will explain the available request path.

Access may be limited when account details are inaccurate, security checks are incomplete, payment instructions are not followed or local rules require a restriction. Where local law permits only limited access, that legal position takes priority over general account availability.

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